MAISON PLATERA SHIPPING POLICY
At Maison Platera, we are committed to delivering our exquisite tableware to you with care and efficiency. Our shipping policy is crafted to ensure a seamless experience from our atelier to your table.
Processing Time
• Orders are processed within 1–2 business days (Monday–Friday).
• Orders placed after 1:00 PM EST will begin processing the following business day.
Domestic Shipping (United States)
• Standard Ground Shipping: Complimentary on orders over $250. For orders under $250, a flat rate of $15 applies. Delivery typically occurs within 3–6 business days.
Order Tracking
• Once your order has shipped, you will receive a confirmation email with tracking information to monitor your shipment’s progress.
Shipping Carriers
• Domestic orders are shipped via UPS or USPS.
Additional Information
• We do not ship to P.O. Boxes, APO/FPO addresses, or U.S. Territories.
For any questions or further assistance, please contact our Customer Service team at [insert contact information].
RETURN & EXCHANGE POLICY
Return Policy
At Maison Platera, we take pride in the quality and craftsmanship of our serveware. If you are not completely satisfied with your purchase, we’re here to help.
Returns
We accept returns within 14 days of delivery. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.
Non-Returnable Items
• Items marked as Final Sale
• Custom or personalized items
• Gift cards
How to Return
To initiate a return, please contact us at [your email] with your order number and reason for return. We will provide you with a return authorization and instructions.
Refunds
Once we receive and inspect your return, we will issue a refund to your original method of payment. Please allow 5–7 business days for processing.
Return Shipping
Customers are responsible for return shipping costs unless the item is damaged or incorrect. In such cases, Maison Platera will provide a prepaid return label.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery with clear photos of the issue. We will gladly send a replacement or issue a refund.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery with clear photos of the issue. We will gladly send a replacement or issue a refund.